Recent Posts

You can put out a fire, but the smoke will linger.

5/17/2022 (Permalink)

Woman in a kitchen using a fire extinguisher to put out a fire in the oven while cooking croissants.  You can handle the fire, but can you handle the smoke?

"It wasn't very big, and we got the fire out ourselves, but it still smells."

We get this call a lot.  Someone has a fire in their home, but it was handled before anyone had to call the fire department, but two days later your house still smells like burnt ramen and campfire.

No matter how small the fire, smoke and soot will still penetrate in your home and leave a residue that is likely to cause lingering smells that won’t disappear.  No amount of Febreze or candles will help.

SERVPRO of Blackfoot/Pocatello is here to help!  We have the experience and the products that will clean your walls and furniture and help you get your home smelling fresh and clean again.  Our mitigation experts know exactly where those smells are lingering and how to get them out.

No matter if it was a grease fire, wood fire, chemical fire, or your kid burnt his top ramen on the stove, we can help!

Call us today, and we'll be there in an hour! (208) 242-3819

It's an EMERGENCY!

4/21/2022 (Permalink)

Green box white letters Don't be a statistic.

Did you know that 50% of business that suffer a disaster never reopen?  

Preparing your business for a disaster is imperative for a long and strong running company.  It's not just having fire extinguishers and an emergency escape plan, but having a real emergency response plan that will help you not be one of the negative statistics. 

SERVPRO of Blackfoot/Pocatello offers all business a FREE Emergency Response Profile (ERP) for their business (and even a home if you want it!).  With no obligations or signatures required, we can come into your business and create a plan that will help your employees know exactly what to do in the event of an emergency.

In your personalized profile, there will be pictures and explanations on where each emergency shut off valve or box is in your facility, and local phone numbers for emergency response and utility work.  It gives you employees a sense of control and knowing exactly what's expected of them in the event of a disaster.  It doesn't matter if its fire damage, water or flood damage, sewage, or even vandalism, this profile can help them know what to do.

In addition to the profile, there is an APP for any smart phone that with one click of a button will signal SERVPRO to dispatch their emergency crew directly to your business.

It's one of the smartest things you can do to protect yourself and your employees from being without a place to work tomorrow.

You should TRUST your Restoration Company.

4/21/2022 (Permalink)

Fire coming up a dark stairwell Every emergency deserves a trusted company.

Lets face it, the restoration industry has developed a reputation of its own for being less than professional.  In the past few years, they seem to be popping up as quickly as car washes and coffee shops, all chasing that easy insurance money. The truth is, insurance claims are never easy money, and if you have a company that doesn't know what they're doing, it's going to end up costing YOU more in the long run, because everything the insurance denies can come back onto the homeowner if you're not careful.  If you have an emergency in your home, the last thing you need is an untrained group with less than honest backgrounds going through your personal belongings and a huge bill that can end up as a lien on your home.

So WHY would you choose SERVPRO of Blackfoot/Pocatello over the other companies?  

1. We're an IICRC certified firm, with IICRC certified technicians.  From fire, flood, to biohazard, we make sure our technicians are up to date on all of the regulations of the restoration industry, and we make sure to confront every job with the leading standards.  Make sure that you're hiring a company that is always up to date on their certifications, and make sure they can explain to you WHY they are taking the actions to mitigate the way they are.  They should be able to explain the process, and why at each step.

2.  We do extensive background checks and drug tests.  We know that you're going through a terrible situation, and we want you to feel comfortable and safe with us.  We make sure that our crews have a clean background and no history of theft or violence.  We want you to know that we care about you and your home, and we only hire the best.  Not every company here can say the same.

3.  We're available 24/7/365.  Never hire a restoration company that tells you they can't be there within two hours.  Every moment counts after a fire or flood.  If you have a biohazard situation, we want to make sure that it's taken care of quickly so you can get back into your home without having to see the mess that was left behind.

4. We're really a cleaning company.  We're not just a fire/flood/mold company.  We emphasize our ability to take care of ANY cleaning job that goes above and beyond what someone would want to take care of themselves.  We use our own special blends of chemicals put together by an entire chemistry team to make sure you have the top of the line quality used on your home, and you can trust that it's truly clean.

5. We will guarantee our work.  You deserve to have a home that you're happy to be in, and we promise to make sure that the quality of work is top notch, and if it's not, we'll correct it with not cost to you.

6.  No hidden fees!  This one is what sets us aside from the other companies in town.  We know that you have homeowners insurance for a reason.  We always make sure to stay in the parameters of what the insurance adjusters have laid out for us.  If we ever come across something that we've done that isn't approved by you or your insurance, it won't become your problem.  If you WANT to remodel your home beyond what insurance is paying, we can do that too, but every decision over what your claim is paying will be approved by you before it's completed.

We know that "Restoration" isn't fun.  Seeing your home in pieces is one of the hardest moments you'll have, but we promise at the end of the day that your home will look "Like It Never Even Happened®"

How To Clean Smoke Stains

3/28/2022 (Permalink)

Room covered in soot with a fireplace No job is too big for SERVPRO

Smoke stains can be caused by several different mishaps around the home.  A fireplace, candle, BBQ, heater, or even a small fire can create an ugly smoke stain.  The worst being nicotine stains from cigarette smoke.  Most people don't realize that smoke stains are oil based, and require a lot more than just a good scrubbing to clean up.

Smoke particles themselves are called soot, and that is the grey or black stains that can be powdery or oily that also coat the surfaces of a home exposed to a fire or smoke.   They don't just look bad, but they're really bad for your health too.  They can get into your lungs and bloodstream and make people really sick.  That's why is so important to make sure that all smoke stains are cleaned properly.

Many of the cleaners that are designed for smoke and soot are extremely harsh on your lungs and skin, so always make sure that if you're going to try and do it yourself that you wear the proper safety equipment like gloves and a mask.  Not all cleaners are created equal, and you have to make sure to remove the oil based smoke from the walls, or the stains will continue to reappear, even after you paint over them.

Directions for Removing Smoke Stains from Walls

  1. Remove the soot.  Do this with a HEPA vacuum and don't scrub.
  2. Spray it with water to prevent it from going airborne.
  3. Apply Cleaner. Spray cleaner on all affected areas on brick, stone, metal or plastic. For painted surfaces, used a sponge.
  4. Scrub. Agitate the stained area with your brush or scrubbing pad.
  5. Rinse with water. Spray clean, warm water onto the cleaned area or wipe down with a damp towel.
  6. Dry. Allow to air dry, or wipe with dry towel.

Heavy soils may require repeated application.

If that process seems overwhelming, SERVPRO of Blackfoot/Pocatello are leading experts on smoke and soot removal, and we have the products to get the job done right, and quickly.  Give us a call today and we can be there in an hour.

Prepare for Spring Weather

3/28/2022 (Permalink)

A roof with missing tiles and a yellow caution sign that says storm damage We can fix anything the storm brings your way.

Mark Twain once said, “In the spring I have counted one hundred and thirty-six kinds of weather inside of four and twenty hours.”

You never know what spring is going to bring.  It can be 80° one day then frigid rain for the next week.  In Idaho, we have seen everything from heat, snow, rain, floods, and even tornadoes.  The biggest storm phenomenon is thunderstorms.  The risk of lightning and flash floods are dangerous for almost anyone who lives in southeastern Idaho.  We want all of our neighbors to know that we can help you no matter what a storm brings to your home.  

We can help pump out water, clean up sewage, take care of damage from lighting, or board up a window that can get broken during a tornado.  We can even assist if a tree falls on your home.

If you face any kind of extreme weather this spring that damages your home or office building, please feel free to reach out, and we will be there to help.  We are available 24/7 and someone can be there within an hour*

Apartment Mold

3/17/2022 (Permalink)

Mold on a white wall Mold usually comes from moisture within the wall.

When I was young and my friends and I had just started moving out into our own apartments, we didn't really know anything about what to look for when it came to water damage.  When the mold appeared on the bathroom wall three months later, we didn't know what to do, so we called maintenance.  He came in and inspected it, and we talked for a while and we just assumed the mold was likely from condensation, and that we needed to take less showers.  He cleaned it up with bleach, and that was that.  Every few months that mold would reappear on the wall, and we'd just spray it with bleach and make it go away.

Fast forward 20 years, now working at a restoration company, I sure know better.  I know that the mold wasn't from our showers, but likely from a water leak in the wall next to the toilet.  I know now that spraying the bleach only changed the appearance, but didn't treat the mold.  And I also know now that the maintenance guy (who was actually pretty helpful) didn't really know what he was looking at either, or how to properly treat it.

I have to say that was my favorite apartment, but I do wish I could go back in time and ask if we could look a little further into the wall.

Here at SERVPRO of Blackfoot/Pocatello, that's what we do!  We know that most maintenance teams with apartments and property management companies know what they're doing, but there will always be times that they need a hand.  That's the best time to call us.  If you ever need assistance in an apartment, give us a call. 208-242-3819 

Brown Spots On Ceiling Tiles

2/11/2022 (Permalink)

Brown water damage on dropped ceiling tile Those brown spots are more than just ugly, they're a sign of something uglier.

Businesses with dropped ceilings know how distracting and unprofessional water stains can be on ceiling tiles.  Having a leak in your roof or fire suppression system can cause all sorts of damage.  Sometimes it feels like niagra falls is coming down on your desk, but sometimes you don't recognize the leak until you get those ugly brown water spots.

There are plenty of websites that will teach you how to paint and bleach the expensive tiles, but they don't mention what's above them that can be more than just an eyesore.

If your business has those telltale brown spots, there could also be mold in the insulation above it, or even on the top of the tile it's self.  So before you head to the hardware store for paint, make sure you have a professional come in and investigate your water damage to make sure you're not putting a bandaid on a water disaster.

SERVPRO of Blackfoot//Pocatello does free local estimates for any home or business that may have water damage.  Give us a call and we will let you know what's hiding above the wet ceiling tiles.

Call Today  (208) 242-3819

*Mileage will apply to any business more than 30 miles from Pocatello*

Ice Dams Are Coming

2/11/2022 (Permalink)

Ice Dams on a home Ice Dams are more than just pretty icicles.

We're starting to warm up which is really a great feeling for those of us here in Idaho, but we're not out of the woods year when it comes to winter storms.  Looking at the weather, we might actually be getting some early morning snow mid week, but the temperature during the day will be above freezing.  That means a potential for Ice Dams.  

An Ice Dam is when the snow on your roof melts into the cold gutter and refreezes causing a back up.  The problems begin when the water starts to penetrate into your roof causing significant roof and water damage to your home.

There are several ways to prepare for ice dams, but usually they're difficult or costly.  SERVPRO will be happy to help you clean up the storm damage until you can get a new system on your roof. 

Covid Cleanings

1/27/2022 (Permalink)

Cartoon men being clocked from covid Protect your employees

The recent global health crisis has changed a lot – most prominently, how we think about cleaning and disinfection. While every site presents unique challenges, exposure scenarios and operational complexities, SERVPRO’s treatments are designed to address each business’ characteristics and minimize the impact to occupants and operations. Implementing a scheduled routine disinfection program designed around your unique goals and challenges will help to protect your staff, your customers, and other visitors to your space. Programs can be structured quarterly, annually, or customized as needed.

With over 50 years of experience, SERVPRO has the training, expertise, and equipment to quickly address biohazard cleanup and disinfection. Their methods go beyond the scope of work that regular janitorial staff perform on a daily basis. All of their cleanup practices are in accordance with the guidelines provided by the CDC and local authorities, which generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

Call us today for a quote 208-242-3819

Plowing to YOU!

1/27/2022 (Permalink)

green dodge truck with a plow We'll make it to you, no matter what.

Did you guys know we have a snow plow?

Back when SERVPRO of Blackfoot/Pocatello first started, we actually offered plowing services to local businesses.  Now that we're bigger and busier, we don't offer plowing as a service, but we DO have it as an option for our customers in winter time.

Not too long ago, we got a call for a job that was quite a ways out of any major towns, and it was in the middle of a "blizzard" or what us Idahoans called "a bit of snow."  It wasn't just a little call either, it was a pretty big flood that needed some attention and couldn't wait.

That's when the bossman fired up the old dodge, attached the plow and headed out.  We made sure that our customer wasn't left without support.

We will go above and beyond to make sure you're taken care of the right way.  Give us a call, rain or shine, and we'll be there.  (208) 242-3819